Privacy Policy

Privacy Policy and Consent for Data Usage

The Orangeways website and its built-in reservation system (hereinafter referred to as “the web site”) available at www.orangeways.com
Operated by RÁ-BA Szolgáltató és Kereskedelmi Zrt.’s (H-1147.Budapest, Szered u. 22. registered no.: 01-10-048602, tax number: 25384712-2-42) (hereinafter “Orangeways” or “we”).

Protecting your personal data is very important to us. Data protection is therefore a high priority for Orangeways. We strictly comply with the legal provisions of the Data Protection Law when collecting, processing and using your data.

By agreeing to the following privacy policy, you consent to the collection, processing and use by Orangeways in accordance with data protection laws and the provisions below. The consent can be revoked at any time with effect for the future.

Collection, Processing and Use of Personal Data

Personal data are all information relating to a specific or identifiable person.

This includes, for example, your name, your telephone number or your postal and email addresses.

You can generally use our web page without providing personal data. In order to process ticket orders and deliver transportation services, we collect, store and process your first and last name and your cell phone number, address and email address.

The following additional data may be required for necessary payment processing: to pay for a booked trip by credit card, Orangeways requires your full name, your email address and your credit card data. Orangeways will not store your credit card number; it is transmitted directly to the payment processing service. When paying for a booked trip via direct debit, Orangeways records your full name, address, date of birth, email address and your checking account data. If payment is made by OTP Simple Pay and Paypal, no payment datas are stored.

The data required for contract processing and for the provision of transportation services are only forwarded to the performing bus companies and other third parties (e.g. service providers for IT, transportation, customer service and payment processing) to the extent necessary for registering and processing ticket sales.

In justified cases (e.g. damage to buses), we reserve the right to pass on the customer data to the transporting bus partners. Such disclosure may be used by our service providers exclusively for the fulfillment of their task and not for other purposes.

Orangeways will not share personal data with third parties for marketing purposes.

Payment Processing Service

You can initiate a booking process on our web page. For this purpose, your data may be transferred to one of the following payment processing services as selected during the specific booking process. Payment can only be made via the online payment processes listed in the shop.

  • Payments are processed by our partner OTP Simple Pay, (OTP Mobil Szolgáltató Korlátolt Felelősségű Társaság; Reg. address: Magyarország, 1093 Budapest, Közraktár u. 30-32. company registration number: Cg. 01-09-174466; tax number: 24386106-2-43.,)/ PayPal, (PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg). In order to prevent and detect cases of fraud, we transfer your IP address to our partner. Attention! Privacy Policy at Simple Pay and PayPal may be not the same as ours, for more information visit the website of the above mentioned partners.
  • Payments by credit card is possible on our website. Our partner is CIB Bank, (H-1027 Budapest, Medve utca 4-14.; H-1537 Pf. 394. SWIFT: CIBHHUHB; Registered Co.No.: Cg. 01-10-041004). For choosing such payments the privacy policy is based on the policy of the mentioned bank.

User Login/Customer Account

You have the option of setting up a personal customer account with us on www.orangeways.com website. In the password-protected area of the customer account, you can easily manage your bookings and save your data for future trips.

The fields marked as required (*), which include personal data, are only used to implement and process your account. Initially, only your email address is required. We use it to verify your identity. During registration, you can optionally also enter your name and your address.

These data are used both for creating invoices and to automatically pre-fill your information during future bookings.  In addition, you can also voluntarily save your cell phone number so we can contact you in the event of a delay or change to your trip’s route.

If you have agreed to this, the “Stay Signed In” function saves so-called persistent cookies on your end device; these are used to automatically sign you in during subsequent visits to our web page. This function is not available if you have deactivated saving of such cookies in your browser settings.

You can update or delete your account—and thus also your saved personal data—at any time in your personal customer account.

Due to legally mandated data retention periods, personal data required for contract performance are not deleted when you delete your account.

Newsletter

If you subscribe to our newsletter, your email address is used to communicate with you and to send you, for example, service messages, system messages, emails confirming your registration,to transmit user account information, information about your tickets and itineraries or your travel profiles, until such time as you unsubscribe from the newsletter. In addition, we use your email address for our own advertising purposes. You can unsubscribe at any time.

If we receive your email address in connection with a booking or trip and you have not opted out of this, we reserve the right to regularly send you offers for products similar to those you have previously purchased from us. You can opt out of this use of your email address at any time by emailing newsletter@orangeways.com or by using the opt-out link in the advertising email.

Data Security

We employ technical and organizational measures to protect the privacy of users of our web page and the connected systems. To ensure the secure transmission of personal data, we use the encryption protocol SSL 3.0 (the underlying encryption scheme is the RSA-2048 used for the Public Key Infrastructure). This method is successfully used throughout the World Wide Web. All personal data (name, address, payment information, etc.) are encrypted and thus transmitted safely on the Internet. A symbol (closed padlock) in the bottom bar of your browser window indicates that you are in a secure area.

Cookies

Orangeways uses so-called cookies on its web page. Cookies are small files that are stored on your disk and store certain settings and data for exchange with our system through your browser. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partners to recognize your browser the next time you visit the web page (persistent cookies). Storing this information helps us to customize our web page for you and makes it easier to use by, for example, saving certain data entries from you so that you do not have to constantly repeat them. Your browser offers settings to restrict the use or deletion of cookies. The help function on most browsers will tell you how to make these settings. Not accepting cookies may affect the service functionalities of our web page.

Right to Information and Right of Appeal
Under the Federal Privacy Act, you have the right to request information about your stored data free of charge, as well as the right to demand the rectification, erasure or blocking of these data. For more information or to revoke your consent to data storage as outlined above, please contact: info@orangeways.com

Google Remarketing

In order to optimize our web page and make product recommendations, we use the technologies of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) to create pseudonymous user profiles of web page`s visitors’ surfing behavior for marketing purposes.  For this purpose cookies may be used that allow an Internet browser to be recognized during a subsequent visit. Your stored browsing behavior is analyzed based on an algorythm that makes it possible to subsequently display targeted interest-based product recommendations on third-party web pages in the form of advertising banners or advertisements. The pseudonymous user profiles are not merged with personal data of the pseudonym bearer without separate explicit consent by the person in question. You can opt out of pseudonymous user profiles for interest-based promotion/advertising specifications at any time by accessing the web page https://www.google.de/settings/ads. Additional information about interest-based promotion is available at http://www.google.com/policies/technologies/ads/

Web Analyses

  1. Google Analytics
    This web page uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer, to help analyze how you use the web page. The Google tracking codes on this web page use the “_anonymizeIp()” function.Thus, the IP address will be processed only in a shortened form within Member States of the European Union or other countries of the Agreement on the European Economic Area to prevent direct correlation with an individual person. Only in exceptional cases is the complete IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this web page, Google will use this information to evaluate your use of the web page, to compile reports on web page activity and to provide other services related to web page and Internet use with respect to the web page owner.The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. You can prevent your browser from storing these cookies by making the appropriate settings in your browser software; we would however like to point out that you may not be able to use all the features of this web page if you do so. You can also prevent capture of the data on your use of this web page (including your IP address) generated by the cookie and the processing of these data by Google by downloading and installing the browser plugin available at this link: http://tools.google.com/dlpage/gaoptout?hl=de

Social Plugins

  1. Facebook
    Our web page uses so-called social plugins (“plugins”) provided by the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).These plugins are marked with a Facebook logo or the addition “social plugin by Facebook” or “Facebook Social Plugin.” An overview of Facebook plugins and their appearance is available here: https://developers.facebook.com/docs/pluginsWhen you visit a page of our web presence that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transferred by Facebook directly to your browser and embedded in the page. Embedding the plugin provides Facebook with the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there.If you are logged in to Facebook, Facebook can assign your visit to our web page directly to your Facebook profile. If you interact with the plugins, for example by pressing the “Like” button or commenting, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and shown to your Facebook friends.Facebook can use this information for purposes of advertising, market research and tailored design of the Facebook pages.
    For this purpose, Facebook creates usage, interest and relationship profiles, e.g. in order to evaluate your use of our web page with regard to advertisements appearing on your Facebook page, to inform other Facebook users about your activities on our web page and to provide other services related to the use of Facebook. If you do not want Facebook to assign the data collected via our web page to your Facebook account, then you must log out of Facebook before you visit our web page.Purpose and scope of data collection and the further processing and use of these data by Facebook as well as your rights in this respect and the settings available for protecting your privacy can be found in Facebook’s privacy policies: http://www.facebook.com/policy.phpIf you do not want Facebook to assign the data collected via our web page directly to your Facebook profile, you must log out of Facebook before you visit our web page. You can also prevent the loading of the Facebook plugin altogether by using add-ins to your browser, such as the “Facebook Blocker” (http://webgraph.com/resources/facebookblocker/).
  2. Twitter Plugins (e.g. “Tweet” button)
    Our web page uses so-called social plugins (“plugins”) provided by the microblogging service Twitter, operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). The plugins are marked with a Twitter logo, for example in the form of a blue “Twitter bird.” An overview of Twitter plugins and their appearance is available here: https://twitter.com/about/resources/buttonsWhen you visit a page of our web presence that contains such a plugin, your browser establishes a direct connection to the Twitter servers. The content of the plugin is transferred by Twitter directly to your browser and embedded in the page. Embedding the plugin provides Twitter with the information that your browser has accessed the corresponding page of our website, even if you do not have a Twitter profile or are not currently logged in to Twitter.This information (including your IP address) is transmitted by your browser directly to a Twitter server in the USA and stored there. If you are logged in to Twitter, Twitter can assign your visit to our web page directly to your Twitter account. If you interact with the plugins, for example by pressing the “Tweet” button, the corresponding information is also transmitted directly to a Twitter server and stored there. The information will also be published on your Twitter account and shown to your contacts there.

Purpose and scope of data collection and the further processing and use of data by Twitter as well as your rights in this respect and the available settings for protecting your privacy can be found in Twitter’s privacy policies: https://twitter.com/privacy
If you do not want Twitter to assign the data collected via our web page directly to your Twitter account, you must log out of Twitter before you visit our web page. You can also prevent the loading of the Twitter plugin altogether by using add-ins to your browser, such as the “No Script” script blocker (http://noscript.net/).

  1. Google + Plugins (e.g., “+1” button)
    Our web page uses so-called social plugins (“plugins”) provided by the social network Google+, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The plugins can be identified, e.g., by the symbol “+1” on a white or coloured background. An overview of Google plugins and their appearance is available here: https://developers.google.com/+/pluginsThe Google + plugin works as the above mentioned plugins, Google’s privacy can be found in Google’s privacy policies: http://www.google.com/intl/de/+/policy/+1button.html.If you do not want Google to assign the data collected via our web page directly to your Google+ profile, you must log out of Google+ before you visit our web page. You can also prevent the loading of the Google plugins altogether by using add-ins to your browser, such as the “No Script” script blocker (http://noscript.net/).